1. Introduction

Aldhahab Alahmar Fine Art Training L.L.C. (“Aldhahab Alahmar”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://aldhahabalahmar.com/, contact us, enquire about our courses or services, or otherwise interact with us through our website.

We handle personal information in accordance with applicable data protection and privacy requirements in the United Arab Emirates.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required for a particular processing activity, we will request that consent separately.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

When you submit a contact form, enquire about a course, request a custom program or contact us directly, we may collect:

• Your name.

• Email address.

• Telephone number or WhatsApp contact details.

• Course or service of interest.

• The content of your message or enquiry.

• Any other information you voluntarily provide that is relevant to your request.

Please do not submit sensitive personal information unless it is necessary and we have requested it through an appropriate channel.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the tools and settings in use. This may include:

• IP address and approximate location derived from technical information.

• Browser type and device information.

• Pages visited and interactions with website content.

• Referral information and visit timestamps.

• Cookie and similar technology data.

Information from Third-Party Communication Services

If you contact us through WhatsApp, telephone or another third-party service, we may receive the information you provide through that service.

Your use of those services is also subject to the relevant provider’s terms and privacy policy.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to enquiries and requests.

• To provide information about courses, schedules, availability and fees.

• To communicate with prospective and enrolled students.

• To arrange consultations or discuss customized training and jewelry projects.

• To administer registrations and related educational services.

• To operate, maintain, secure and improve our website.

• To understand website performance and visitor interactions where appropriate.

• To prevent spam, misuse, fraud and security incidents.

• To comply with applicable legal obligations and respond to lawful requests.

• To establish, exercise or defend legal claims where necessary.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

4. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information where:

• You have provided consent.

• Processing is necessary to respond to your request or take steps requested by you before entering into an agreement.

• Processing is necessary to fulfil an applicable legal obligation.

• Another lawful basis recognized by applicable UAE law applies.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences explained at the time consent is obtained.

5. Sharing of Personal Information

We do not sell personal information to third parties.

We may share information, where necessary and lawful, with:

• Website hosting and technical support providers.

• Website security, anti-spam and maintenance providers.

• Analytics providers, if analytics tools are enabled.

• Communication service providers used to respond to your enquiries.

• Professional advisers, auditors or legal representatives where necessary.

• Government authorities or other parties where disclosure is required by law or is otherwise legally permitted.

Service providers should only receive information necessary to perform their relevant functions and should handle it in accordance with applicable obligations.

6. International Data Transfers

Some third-party service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take the measures required by applicable law, including any applicable conditions for cross-border transfers and appropriate safeguards.

The locations in which information is processed depend on the hosting services and third-party tools used by the website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, administering educational services, maintaining relevant records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the interaction and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to any lawful retention obligations.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential or sensitive information through unsecured communication channels.

9. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Request restriction of, or object to, certain processing activities where such rights apply.

• Withdraw consent where processing is based on consent.

• Raise a concern or submit a complaint to the relevant competent authority.

To exercise a relevant right, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.

We will handle requests in accordance with applicable law.

10. Cookies and Analytics

Our website may use cookies and similar technologies to support essential functions, remember preferences and, where enabled, measure website performance.

Non-essential cookies will be managed in accordance with applicable consent requirements.

For further information, please read our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including communication platforms and social media.

We do not control the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly seek to collect personal information from children through the website without the appropriate legal basis and safeguards.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage visitors to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Aldhahab Alahmar Fine Art Training L.L.C.
Dubai, United Arab Emirates
Email: info@aldhahabalahmar.com
Website: https://aldhahabalahmar.com/

Please include enough information for us to understand and respond to your request. We may contact you for verification or clarification where necessary.